Terms & Conditions & Privacy Policy

1.1 Use of Our Website

By accessing our website, you confirm that:

• You are at least 18 years old, or using the website with parental/guardian permission.
• You will not misuse the website or attempt to disrupt its security or performance.

1.2 Content Ownership

All content, images, branding, design elements, and materials on this website are the intellectual property of Shaped by Shay or its licensors.

You may not:

• Copy, reproduce, or redistribute any content without permission.
• Use our branding or designs for commercial purposes.

1.3 Third-Party Services

We may use third-party tools such as Google Analytics to improve website experience. These tools may collect anonymized usage data.

1.4 Limitation of Liability

We are not responsible for:

• Any loss or damage from using our website
• Technical issues, downtime, or data interruptions
• Third-party links or external services

Use this website at your own discretion.

1.5 Changes to Terms

We may update these Terms at any time. Continued use of the website means you accept the updated Terms.

2.1 Information We Collect

We collect the following information through our contact/booking form:

• Name
• Phone number
• Email address
• Any additional message you provide

We also collect anonymous analytics data through Google Analytics, such as:

• Pages visited
• Time spent on the website
• Device/browser type
• Approximate location (city-level, not precise)

No personally identifiable analytics data is collected.

2.2 How We Use Your Information

We use your personal information to:

• Respond to your inquiries
• Contact you back regarding your message
• Provide customer support
• Improve website performance and user experience (via Google Analytics)

We never sell or share your data with advertisers or third parties unrelated to our service.

2.3 Legal Basis for Processing (GDPR)

We collect and process your data under these GDPR bases:

• Consent – you provide your details voluntarily in the form
• Legitimate Interest – improving website performance via analytics

You may withdraw your consent at any time by contacting us.

2.4 Google Analytics

We use Google Analytics to understand website performance. Google Analytics may use cookies to collect anonymous usage statistics.

We do not store IP addresses directly. Google may anonymize them for EU compliance.

You can opt out via:

• Your browser settings
• Cookie consent banner
• Google's Opt-Out Tool

2.5 Data Storage & Security

• We take appropriate technical measures to protect your data.
• Your information is stored securely and only accessible to authorized personnel.
• We do not store payment information or sensitive data.

2.6 Data Retention

• We keep form submissions only as long as needed to respond or provide services.
• Analytics data is retained according to Google Analytics default retention settings.

2.7 Your Rights (GDPR)

You have the right to:

• Access your data
• Correct your data
• Delete your data
• Withdraw consent
• Request how your data is used
• File a complaint with your local data authority

To request any of the above, contact us at: support@shapedbygay.com

2.8 Contact Information

For privacy or legal questions, contact us: